FAQ

Farm Housse caters to dedicated equestrians worldwide, from competitive riders to weekend enthusiasts. Our product range—from high-performance Dressage Saddles and Close Contact Saddles to essential Baselayers and Bell Boots—is curated for riders who value quality, craftsmanship, and the seamless integration of gear into their partnership with their horse.

We focus on premium, purpose-built equestrian gear. Our collection includes specialized items like Custom Bits, technically advanced All Purpose & Endurance Saddles, and the charitable Danny & Ron’s Rescue Collection. Each product reflects our commitment to durability, performance, and the values of the equestrian community.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Absolutely. We use industry-standard encryption to ensure all your payment details are protected. Your financial security is as important to us as the quality of our tack.

We proudly offer global shipping to riders around the world. Please note, we are currently unable to deliver to a small number of remote regions and parts of Asia. Availability for your specific location will be confirmed automatically at checkout.

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can monitor your parcel’s journey directly from that email or via your Farm Housse account.

For orders shipped outside the United States, any applicable customs fees, taxes, or import duties are the responsibility of the recipient. These are determined by your local government and are not included in our shipping charges or product prices.

We stand behind our products. If your gear doesn’t meet your expectations, you may return it within 15 days from the date of delivery for a refund or exchange. Items must be in new, unused condition with original tags and packaging. Please contact our customer care team to initiate a return.

Please contact us immediately at [email protected] if you receive a damaged or defective item. We will arrange a replacement or refund promptly and cover any associated shipping costs.

Our dedicated customer care team, comprised of fellow equestrians, is here to help. For any questions regarding shipping, delivery, or your order status, please email us at [email protected]. We aim to respond to all inquiries within 24 hours during business days.

Our home is at 908 Lodge Hill Road, Louisville, US 40223, but we are proud to serve riders globally.