Bringing Premium Equestrian Gear to Your Stable Door, Wherever You Are
Dear Fellow Riders and Horse Lovers,
At Farm Housse, we believe the pursuit of passion should be met with seamless service. Just as we meticulously curate our Close Contact Saddles, Dressage Bridles, and performance Breeches, we have crafted a delivery process that is clear, reliable, and designed with your needs in mind. We understand that when you order a new saddle pad or a custom bit, you’re eager to integrate it into your partnership with your horse. Our global shipping is committed to making that connection happen smoothly and efficiently.
Our Promise: To provide transparent, dependable delivery options that reflect the same quality and value we build into every product in our tack room.
Order Processing & Timeline
Once your order is placed, our team springs into action. We aim to process and prepare all orders within 1-2 business days. Please note this does not include weekends or holidays. You will receive a confirmation email with your order details and a tracking notification once your package is on its way.
Shipping Options & Delivery Times
To serve our global community of riders—from dedicated competitors to weekend enthusiasts—we offer two reliable shipping methods. Please review any regional exceptions below.
🚀 Standard Shipping (Recommended)
Carrier: DHL or FedEx
Cost: A flat fee of $12.95.
Delivery Timeline: 10-15 business days after dispatch.
Ideal for: Riders who want a balance of speed and cost, with full tracking and reliable service. Perfect for when you need that new Helmet or Bell Boots in time for your next training session.
🐎 Free Standard Shipping
Carrier: EMS
Cost: FREE on all orders over $50.
Delivery Timeline: 15-25 business days after dispatch.
Ideal for: Planning ahead for the season or stocking up on essentials like Baselayers, Horse Treats, or items from our Danny & Ron’s Rescue Collection. A fantastic way to save while receiving your gear securely.
Important Delivery Information
- Global Reach: We are proud to ship to riders across the globe. Please be aware that we are currently unable to deliver to a small number of remote regions and parts of Asia. The checkout process will automatically confirm availability for your location.
- Tracking Your Order: All shipments come with a tracking number. You can monitor your parcel’s journey directly from your order confirmation email or your Farm Housse account.
- Customs & Import Duties: For international orders, please note that any applicable customs fees, taxes, or import duties are the responsibility of the recipient. These are determined by your local government and are not included in our shipping charges or product prices.
Our Commitment to Your Satisfaction
Your trust is our most valued asset. If your gear doesn’t meet your expectations, our 15-day return policy from the date of delivery ensures you can shop with confidence. We stand behind the durability of our All Purpose & Endurance Saddles and the craftsmanship of every product, just as we stand by our delivery promise.
Questions About Your Order?
Our dedicated customer care team, comprised of fellow equestrians, is here to help guide you. For any questions regarding shipping, delivery, or your order status, please don’t hesitate to reach out.
Email us at: [email protected]
We aim to respond to all inquiries within 24 hours during business days.
Thank you for choosing Farm Housse. We are honored to be a small part of your equestrian journey and strive to deliver not just products, but a seamless experience that matches the quality and care you give your horse.
Happy Riding,
The Farm Housse Team